Question 1

Can you disconnect my energy at my old address?

Accepted Answer

In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.

Question 2

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.

Question 3

How much notice do I need to give to connect electricity and gas at my new address?

Accepted Answer

It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).

Question 4

Where do I find my main switch?

Accepted Answer

Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:

on an outside wall
in your garage
in your hallway
in a kitchen cupboard

In your meter box there'll be a number of switches. Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too.

Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place.

Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.

Question 5

Do I need to be at the new address to get connected?

Accepted Answer

In most cases, no, no one will need to be at the home when the connection is turned on. You'll likely have to make sure the elecitricity supply is switched off on the main switchboard, though. The provider will give you instructions once your application is submitted.

Question 6

Can I complete my connection online?

Accepted Answer

Absolutely! That's the benefit of using the BeMoved service. In just a few minutes, and without any annoying phone calls or sitting on hold, we can get your connection sorted and tick that task off your list.