Question 1

What energy providers does BeMoved partner with?

Accepted Answer

We partner with Australia's top-tier providers, including Energy Australia, Origin and AGL.

Question 2

How long does it take to connect electricity and gas?

Accepted Answer

Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.

Question 3

Where do I find my main switch?

Accepted Answer

Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:

on an outside wall
in your garage
in your hallway
in a kitchen cupboard

In your meter box there'll be a number of switches. Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too.

Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place.

Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.

Question 4

How much notice do I need to give to connect electricity and gas at my new address?

Accepted Answer

It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).

Question 5

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.

Question 6

I've been approved for a rental property. How do I connect electricity?

Accepted Answer

The process for a rental property is the same as other properties. Simply fill in the form, choosing the address, connection date, energy provider and plan, and provide a few personal details. From there, we'll get your connection sorted!