Question 1

What does it cost to connect my energy and gas?

Accepted Answer

Costs will vary depending on the provider and plan you choose, and these costs are shown on the plans page. There is no cost to use the BeMoved service to connect your electricity or gas.

Question 2

How do I track my order?

Accepted Answer

Once you've submitted your order, you'll receive an SMS and Email with details of how to track your order.

Question 3

How much notice do I need to give to connect electricity and gas at my new address?

Accepted Answer

It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).

Question 4

Can you disconnect my energy at my old address?

Accepted Answer

In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.

Question 5

How soon can gas be connected?

Accepted Answer

Natural gas connections can take 2-3 business days, so make sure to submit your order ASAP if you need gas services connected.

Question 6

Why do I need to provide personal details?

Accepted Answer

Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.

We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.