Question 1

Can you disconnect my energy at my old address?

Accepted Answer

In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.

Question 2

What energy providers does BeMoved partner with?

Accepted Answer

We partner with Australia's top-tier providers, including Energy Australia, Origin and AGL.

Question 3

Where do I find my main switch?

Accepted Answer

Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:

on an outside wall
in your garage
in your hallway
in a kitchen cupboard

In your meter box there'll be a number of switches. Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too.

Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place.

Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.

Question 4

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.

Question 5

How is the BeMoved service free?

Accepted Answer

The providers pay a fee to BeMoved when you connect electricity or gas using the BeMoved service. This does not affect the price you pay, nor the plans or options available for you to choose.

Question 6

What does it cost to connect my energy and gas?

Accepted Answer

Costs will vary depending on the provider and plan you choose, and these costs are shown on the plans page. There is no cost to use the BeMoved service to connect your electricity or gas.