Question 1

How long does it take to connect electricity and gas?

Accepted Answer

Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.

Question 2

Why do I need to provide personal details?

Accepted Answer

Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.

We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.

Question 3

What does it cost to connect my energy and gas?

Accepted Answer

Costs will vary depending on the provider and plan you choose, and these costs are shown on the plans page. There is no cost to use the BeMoved service to connect your electricity or gas.

Question 4

Can I just transfer my energy from my old address to my new address, and stay with the same provider?

Accepted Answer

In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.

Question 5

How much notice do I need to give to disconnect at my old address?

Accepted Answer

It's recommended to give a week's notice, where possible.

Question 6

I've been approved for a rental property. How do I connect electricity?

Accepted Answer

The process for a rental property is the same as other properties. Simply fill in the form, choosing the address, connection date, energy provider and plan, and provide a few personal details. From there, we'll get your connection sorted!