Question 1

How long does it take to connect electricity and gas?

Accepted Answer

Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.

Question 2

Can I just transfer my energy from my old address to my new address, and stay with the same provider?

Accepted Answer

In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.

Question 3

Why do I need to provide personal details?

Accepted Answer

Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.

We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.

Question 4

How do I track my order?

Accepted Answer

Once you've submitted your order, you'll receive an SMS and Email with details of how to track your order.

Question 5

What's a smart meter and how do I know if I have one?

Accepted Answer

A "Smart Meter", or digital meter, records your energy consumption every 30 minutes and sends usage data to your retailer. This means you get more timely and accurate bills, and can receive bills monthly.Unlike smart meters, "Basic Meters" measure your usage from one point in time to another and are read by a meter reader every 3 months.Smart meters generally have a digital face with numbers or digits that represent your current read data and electricity consumption.Basic or analogue meters generally have a dial that spins around, recording your consumption in kWh.

Question 6

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.