Question 1

Where do I find my main switch?

Accepted Answer

Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:

on an outside wall
in your garage
in your hallway
in a kitchen cupboard

In your meter box there'll be a number of switches. Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too.

Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place.

Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.

Question 2

How is the BeMoved service free?

Accepted Answer

The providers pay a fee to BeMoved when you connect electricity or gas using the BeMoved service. This does not affect the price you pay, nor the plans or options available for you to choose.

Question 3

How long does it take to connect electricity and gas?

Accepted Answer

Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.

Question 4

I've been approved for a rental property. How do I connect electricity?

Accepted Answer

The process for a rental property is the same as other properties. Simply fill in the form, choosing the address, connection date, energy provider and plan, and provide a few personal details. From there, we'll get your connection sorted!

Question 5

What's a smart meter and how do I know if I have one?

Accepted Answer

A "Smart Meter", or digital meter, records your energy consumption every 30 minutes and sends usage data to your retailer. This means you get more timely and accurate bills, and can receive bills monthly.Unlike smart meters, "Basic Meters" measure your usage from one point in time to another and are read by a meter reader every 3 months.Smart meters generally have a digital face with numbers or digits that represent your current read data and electricity consumption.Basic or analogue meters generally have a dial that spins around, recording your consumption in kWh.

Question 6

Can I just transfer my energy from my old address to my new address, and stay with the same provider?

Accepted Answer

In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.