Question 1

How soon can gas be connected?

Accepted Answer

Natural gas connections can take 2-3 business days, so make sure to submit your order ASAP if you need gas services connected.

Question 2

How do I track my order?

Accepted Answer

Once you've submitted your order, you'll receive an SMS and Email with details of how to track your order.

Question 3

How much notice do I need to give to connect electricity and gas at my new address?

Accepted Answer

It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).

Question 4

How is the BeMoved service free?

Accepted Answer

The providers pay a fee to BeMoved when you connect electricity or gas using the BeMoved service. This does not affect the price you pay, nor the plans or options available for you to choose.

Question 5

Where do I find my main switch?

Accepted Answer

Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:

on an outside wall
in your garage
in your hallway
in a kitchen cupboard

In your meter box there'll be a number of switches. Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too.

Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place.

Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.

Question 6

Can you disconnect my energy at my old address?

Accepted Answer

In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.