Question 1

Why do I need to provide personal details?

Accepted Answer

Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.

We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.

Question 2

What's a smart meter and how do I know if I have one?

Accepted Answer

A "Smart Meter", or digital meter, records your energy consumption every 30 minutes and sends usage data to your retailer. This means you get more timely and accurate bills, and can receive bills monthly.Unlike smart meters, "Basic Meters" measure your usage from one point in time to another and are read by a meter reader every 3 months.Smart meters generally have a digital face with numbers or digits that represent your current read data and electricity consumption.Basic or analogue meters generally have a dial that spins around, recording your consumption in kWh.

Question 3

Do I need to be at the new address to get connected?

Accepted Answer

In most cases, no, no one will need to be at the home when the connection is turned on. You'll likely have to make sure the elecitricity supply is switched off on the main switchboard, though. The provider will give you instructions once your application is submitted.

Question 4

Can I just transfer my energy from my old address to my new address, and stay with the same provider?

Accepted Answer

In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.

Question 5

How soon can gas be connected?

Accepted Answer

Natural gas connections can take 2-3 business days, so make sure to submit your order ASAP if you need gas services connected.

Question 6

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.