Question 1

Can you disconnect my energy at my old address?

Accepted Answer

In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.

Question 2

Do I need to be at the new address to get connected?

Accepted Answer

In most cases, no, no one will need to be at the home when the connection is turned on. You'll likely have to make sure the elecitricity supply is switched off on the main switchboard, though. The provider will give you instructions once your application is submitted.

Question 3

How do I track my order?

Accepted Answer

Once you've submitted your order, you'll receive an SMS and Email with details of how to track your order.

Question 4

Can I just transfer my energy from my old address to my new address, and stay with the same provider?

Accepted Answer

In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.

Question 5

How is the BeMoved service free?

Accepted Answer

The providers pay a fee to BeMoved when you connect electricity or gas using the BeMoved service. This does not affect the price you pay, nor the plans or options available for you to choose.

Question 6

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.

Question 7

What energy providers does BeMoved partner with?

Accepted Answer

We partner with Australia's top-tier providers, including Energy Australia, Origin and AGL.

Question 8

What does it cost to connect my energy and gas?

Accepted Answer

Costs will vary depending on the provider and plan you choose, and these costs are shown on the plans page. There is no cost to use the BeMoved service to connect your electricity or gas.

Question 9

Can I complete my connection online?

Accepted Answer

Absolutely! That's the benefit of using the BeMoved service. In just a few minutes, and without any annoying phone calls or sitting on hold, we can get your connection sorted and tick that task off your list.

Question 10

How long does it take to connect electricity and gas?

Accepted Answer

Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.

Question 11

How much notice do I need to give to disconnect at my old address?

Accepted Answer

It's recommended to give a week's notice, where possible.

Question 12

Why do I need to provide personal details?

Accepted Answer

Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.

We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.

Question 13

How much notice do I need to give to connect electricity and gas at my new address?

Accepted Answer

It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).

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