Emergency Electricity Connections
Please note: Electricity and gas can only be connected on business days, not on weekends or public holidays.
We've worked with our energy retailer partners to provide this checklist of things to be aware of when you arrange an emergency energy connection.
If you need an urgent or same day connection, follow the steps here and we'll help you out as best as we can. Also be sure to read the checklist below.
1. Provide access
Please ensure clear, unobstructed access to the electricity meter and any pets or animals are contained or removed from this area.
2. Turn off the mains switch
Make sure that the mains switch is urgently turned to the off position and remains off until power has been restored.
3. Adult present
An adult is required to be present should the technician require assistance accessing the meter box.
4. If above is not actioned
The technician will not call ahead and cannot complete the connection and if the mains switch is not in the off position, or if the meter box is not accessible.
5. Additional charges
Be aware that additional charges may apply if a technician has to re-attend to restore power.
6. Notification
BeMoved will monitor the status of your request and once completed, contact you to check that power is working at your property.
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FAQs
Moving can be daunting, but we can help you tick a few tasks off your list.
Check out our helpful list of Frequently Asked Questions, or get in touch via livechat if you need additional assistance.
Do I need to be at the new address to get connected?
In most cases, no, no one will need to be at the home when the connection is turned on. You'll likely have to make sure the electricity supply is switched off on the main switchboard, though. The provider will give you instructions once your application is submitted.
What does it cost to connect my energy and gas?
There is no cost to use the BeMoved service to connect your electricity or gas. Costs for the plans you choose will vary depending on the provider and plan you choose, and these costs are shown on the plans page.
Where do I find my main switch?
Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:
- on an outside wall
- in your garage
- in your hallway
- in a kitchen cupboard In your meter box there'll be a number of switches.
Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too. Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place. Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.
I've been approved for a rental property. How do I connect electricity?
The process for a rental property is the same as other properties. Simply go through the connection flow, choosing the address, connection date, energy provider and plan, and provide a few personal details. From there, we'll get your connection sorted!
What's a smart meter and how do I know if I have one?
A "Smart Meter", or digital meter, records your energy consumption every 30 minutes and sends usage data to your retailer. This means you get more timely and accurate bills, and can receive bills monthly.
Unlike smart meters, "Basic Meters" measure your usage from one point in time to another and are read by a meter reader every 3 months.
Smart meters generally have a digital face with numbers or digits that represent your current read data and electricity consumption. Basic or analogue meters generally have a dial that spins around, recording your consumption in kWh.
How soon can gas be connected?
Natural gas connections can take 2-3 business days, so make sure to submit your order ASAP if you need gas services connected.
How do I track my order?
Once you've submitted your order, you'll receive an SMS and Email with details of how to keep track of your order.
Can I complete my connection online?
Absolutely! That's the benefit of using the BeMoved service. In just a few minutes, and without any annoying phone calls or sitting on hold, we can get your connection sorted and tick that task off your list.
What energy providers does BeMoved partner with?
We partner with Australia's top-tier providers, including EnergyAustralia, Origin and AGL.
Why do I need to provide personal details?
Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.
We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.